Refund Policy

RETURNS & REFUNDS

I hope you love your By Julie order, but if you need to return something, please get in touch.

For most unused items, I offer returns within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, please contact Info@byjulie-homefragrance.com before sending anything back. I’ll provide the return instructions.

For change-of-mind returns, customers are responsible for return postage unless otherwise agreed. This does not affect your statutory rights.

Damaged, faulty or incorrect items

Please contact me as soon as possible if your order arrives damaged, faulty or incorrect. Where appropriate, I’ll arrange a replacement, refund or other suitable resolution.

Non-returnable items

Certain items may not be eligible for change-of-mind returns once opened or used. Personalised, bespoke or specially made items may also be excluded from returns unless they are faulty. Please contact me if you’re unsure about a particular item.

Refunds

Once your return has been received and approved, your refund will be made to your original payment method. Please allow additional time for your bank or payment provider to process it.

Your statutory rights are not affected.